Morning. What needs doing?
Hugh Barker — move tomorrow 4:00 → 4:30
inside your 24-h cutoff
Lena W. — needs a new slot off the blocked Friday
inside 24 h
Marco T. — cancelling tonight’s 6:00
late cancellation
Visitor Hi — is teeth whitening safe during pregnancy?
Kelbin Great question. Most dentists advise waiting until after
pregnancy for cosmetic whitening. I can book you a free consult to talk through safe
options — would that help?
Visitor Maybe… I’d rather ask the dentist directly to be honest.
You’re in. The visitor sees “Dr Khoa has joined” —
Kelbin has stepped back and is taking notes for the follow-up.
Visitor Do you have parking nearby?
Kelbin Yes — free parking behind the building, entry off Hill St.
Hugh Can I come tomorrow after 3?
Kelbin I have 3:30 or 4:30 free. Which suits?
Hugh 4:30.
Kelbin Done — you’re booked for 4:30. Confirmation sent by SMS.
Visitor How much is a check-up and clean?
Kelbin Typically $120–$180 depending on what’s needed.
Want me to have the practice call you with an exact quote?
Visitor Sure — 0412 555 118.
Morning · 21 8:00 – 12:00 · fully booked
2:30pm
Priya N. — new patient consultNext
3:00pm
A. Okafor — fillingConfirmed
3:00pm
J. Lim — hygiene (chair 2)Confirmed
3:30pm
— open slot —Gap
4:00pm
S. Nguyen — check-up & cleanConfirmed
4:30pm
Hugh Barker — check-upChange pending
…and 19 more this afternoon ▾
Kelbin flags only what breaks the day — gaps and pending changes. The rest is just the diary, and the diary still lives in your own calendar.
208 this week · Friday is light after your 4 pm close — Kelbin suggested a promo for Friday mornings (waiting in your composer whenever you want it).
861bookings in July▲ 9% on June
112reschedulesKelbin handled 97 automatically
3.1%no-shows▼ from 5.4% — SMS reminders
68came from site conversations8% of the month
Mobile0411 209 884
Emailhugh.b@fastmail.com
NextTomorrow 4:30 — check-up
Last message
“4:30 works, thanks!”via site chat · today
History
6 visits since March · always confirms by SMS · one late cancel (fee waived)
Mobile0412 555 118
First visitThu 10:00 — new patient consult
Came from
Asked about invisalign on the site → booked in the same conversation
✓
Booked Priya N. — new patient consult, Thu 10:00
from a site conversation · SMS sent1:14 pm
✓
Answered “do you do weekend appointments?”
visitor took the Saturday 9:1511:38 am
K
Updated the website — new opening hours everywhere
you said “we close at 4 on Fridays now”9:20 am